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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38374
Experience:  15 years consulting in the IT industry with Printing engineering
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I have installed my Pixma MG7150 onto my Acer 5410 laptop using

Customer Question

I have installed my Pixma MG7150 onto my Acer 5410 laptop using the disc that came with my printer but when i try to print I keep getting an error message. I am trying to print wirelessly.
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the error message you get when trying to print?
Thank you
Customer: replied 2 years ago.

the printer icon appears OK with the green tick but when I press print and go to the print queue it just says error

Expert:  Richard replied 2 years ago.
Thank you
Can you remove the power from the wifi router and the printer and wait 5 minutes.
Then connect the power to the wifi router and wait 5 minutes
Then connect the power to the printer, power the printer on and then try to print.
Let me know the results please
Thank you
Richard and 2 other Printers Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

the ID - 479 200 470

password = 1105

Expert:  Richard replied 2 years ago.
thanks
connecting now
Expert:  Richard replied 2 years ago.
Hi, did you close Teamviewer or lose internet as I was disconnected?