Printer Repair Questions? Ask IT Technicians for Answers ASAP
I can't give you any more info than I have. My problem is that having thought the issue was with the cartridges leaking, I now feel that the problem is with the printer. It is old. but if I bother to wipe the cartridge head before printing, the print quality is fine. Is the cartridge sitting in a pool of ink and picking up that ink? But why is there so much?
I'm confused! My reply to you is above. I also get confused with the invitation to join a monthly scheme, which I do not want. I merely want your expertise.
When I don't clean the cartridge head before printing, I get either a blank sheet or one that appears to indicate that the cartridge is out of ink. If I do clean the head then I get a perfectly acceptable sheet of print.
As mentioned earlier, the are where the cartridges come from is saturated in ink.
I don't clean the machine! I only dabbed a tissue into the area on the right where the cartridges sit when I was disappointed to find the same problem with with new cartridge.
If I SHOULD be cleaning the machine, how do I do it? It seems I am loosing a lot of ink to the machine when not in use.
This may take some time. Please can you just confirm that the problem is with the machine and that I should have been cleaning out the "reservoir" more frequently. Looking in to the right, there is a grey "piece" that seems to be on a spring clip. does that come out for cleaning?
OK Freddy, But sorry to be "thick". Where is the print head on the printer? This seems to be the critical area to deal with. Though a lot of ink seems to be in the reservoir area to right, I have never been given an error message to clean.
Sorry for the length of time to get back to you. I've now given the printer a good clean. I'm convinced that the problem lies with the amount of ink sitting in the trays (especially the black). Indeed that whole area was saturated.
A test print was fine, but before I can say "success" I need to wait until the cartridges have been sitting in the trays and whether they are "clean" or saturated at next print. This can take a couple of hours.
How long can you wait for a conclusive reply?
OK, I'll let you know.
So far so good, but as I've said the key to this being a success is if by tomorrow I find that the cartridge head is not blocked with coagulated ink.
For that reason I need to wait until tomorrow before contacting you again and of course marking your success level.
I do not want to stay online until then. How do I get back to you?
Will do. I'll log off now.
Good morning Freddy. After a night of non use the cartridge head is 85% clean, so it looks as if the cleaning of the tray has done the trick. As you say, it may take another couple of cleans to be 100%.
I'm now able to mark your assessment.