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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20425
Experience:  Computer networking/repair. 20+ years experience printer repair
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I have a canon pixma mg 3200 and i thought the ink had finished

Customer Question

I have a canon pixma mg 3200 and i thought the ink had finished as the printing was very feint. I have changed both inks only to find the printing is just the same.
I have cleaned the heads and done all maintenance checks and checked all the settings.
Any suggestions ?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you using genuine canon inks, or are the generic/refilled ones?
Customer: replied 1 year ago.

Sorry for the delay. I am using generic ink

Customer: replied 1 year ago.

I am using generic refilled ones

Expert:  Nathan replied 1 year ago.
Thank you for the information, and sorry for the delay, your reply just came through to me. There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). What we can try are some cleaning and reset steps.First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release Let me know how you get on. Nathan
Customer: replied 1 year ago.

I will do this tomorrow its late here ok. Thanks

Expert:  Nathan replied 1 year ago.
You're welcome. If that doesn't help, then you have most likely damaged the printer with the generic inks. You could try going back to the OEM ones, but it typically isn't worth the investment. I'll explain further should it come to that.Nathan
Customer: replied 1 year ago.

Sorry again for the delay. Did what you said and printer now working. Not great but it will do until I can get a new one. Its been an expensive experience but I will know better next time and use the proper ink and stop using cheap ones. Gone through 2 printers this year but as you probably know they are not exactly expensive. But I am not rich neither so will look after next one a lot better.

Thank you for your help.

Regards ***** *****

Expert:  Nathan replied 1 year ago.
Thanks for the update, Graham. Glad it worked out for you.If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/ Thank you, ***** ***** a good day,Nathan

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