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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38521
Experience:  15 years consulting in the IT industry with Printing engineering
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MY PRINTER AS STOP WORKING ,PRINTERING ONE MIN THEN STOP,SWICH

Resolved Question:

HI , MY PRINTER AS STOP WORKING ,PRINTERING ONE MIN THEN STOP,SWICH IT OF LIKE IT SAID NO LUCK
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you remove the power from the printer and wait 10 minutes.
Then connect the power back to the printer, turn it on and tell me if it now prints.
Let me know the results please
Customer: replied 2 years ago.

JUST THE SAME ,CONTACT SUPPORT 009-654

Expert:  Richard replied 2 years ago.
Which version of windows are you using?
Customer: replied 2 years ago.

WINDOW XP PROFESSIOAL SERVICE PACK 3

FULL CODE 009-654 -0X00000213

SOME ONE HERE JUST SAID IT A BELT GONE.

Expert:  Richard replied 2 years ago.
Thank you
Click start, control panel
Click on Printers
Right click on your printer and select Remove
Then restart the computer
Install your printer again and once installed, tell me if you can then print to it
Let me know the results please
Customer: replied 2 years ago.

SORRY ABOUT THAT , I WAS CALL OUT TO SOME THING , NO STILL THE SAME.

Expert:  Richard replied 2 years ago.
No problem and thank you
It is the internal mainboard that has faulted.
A corrupted firmware can cause this. But we have ruled this out by reinstalling it.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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