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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38161
Experience:  Troubleshoot printers, scanners, etc.
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Cannon support, I am using a new Cannon Pixma MG5650

Resolved Question:

Hi Cannon support,
I am using a new Cannon Pixma MG5650 printer/scanner.
Please can you advise me how to scan something as I cannot seem to get it to work???
Regards
Louise
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello Louise! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

Are you still able to print fine?

Do you have windows xp, vista, or 7, or 8?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hello,

Yes I am able to print ok.

I am using windows 8 gggrrrr!!!!

Yes a remote session would be ideal.

Thank you.

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b3fb6944-d9c0-4fa2-94d4-c8bd1b3f9157

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Printer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet - Printer Tech and 2 other Printers Specialists are ready to help you