Hello Louise! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message?Are you still able to print fine?Do you have windows xp, vista, or 7, or 8?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes I am able to print ok.
I am using windows 8 gggrrrr!!!!
Yes a remote session would be ideal.