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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38379
Experience:  15 years consulting in the IT industry with Printing engineering
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My HP deskjet 2100 series has recently been hiding the printed

Customer Question

My HP deskjet 2100 series has recently been hiding the printed text from any printing I want to do - and prints quoted text hidden on the bottom of the page - How do I fix this please -I have tried everything I can think of !
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
From which program is it doing this?
And which version of windows or mac are you running?
Thank you
Customer: replied 2 years ago.

Windows 97 I can not print from E mails that I have sent or recieved

Expert:  Richard replied 2 years ago.
Thanks
Which email program are you using Robin? This I need to know please
Customer: replied 2 years ago.

G Mail

Expert:  Richard replied 2 years ago.
Thank you
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if you can now print correctly.
Let me know the results please
Customer: replied 2 years ago.

may take me a few min

Thanks

Expert:  Richard replied 2 years ago.
No problem and thank you
Customer: replied 2 years ago.

opened internet explorer 0n my Toshiba and went to tools with the gear symbol. I could not click general tab to delete temp files because there was no general tab...dead in the water

Expert:  Richard replied 2 years ago.
You need to click on the Gear Wheel then Internet Options, then the General Tab Robin. You missed the step in my instructions.
Then you need to click on the advance tab, and Reset, then restart.
It is important please to make sure you follow the instructions exactly as they are listed.
Let me know the results please
Customer: replied 2 years ago.

am writing it down

Expert:  Richard replied 2 years ago.
Thank you
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and other Printers Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

I tried everything you said and restarted my computer and still the same thing

Expert:  Richard replied 2 years ago.
Are you using internet explorer for Gmail?
And does everything else print correctly?
Customer: replied 2 years ago.

yes everything else prints ok - did you get my password ***** everything

Expert:  Richard replied 2 years ago.
No, still waiting on the Robin, can you provide it again please
Customer: replied 2 years ago.

Use-Tosh

ID ###-##-####/p>

Password 83zxe2

Expert:  Richard replied 2 years ago.
thanks