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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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When I use my Epson WF-3620 Scanner Printer's Interface

Customer Question

Hello, When I use my Epson WF-3620 Scanner Printer's Interface to Scan I cannot find where the Scanned document is saved to on my computer so that I can print the document
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

So you do not see any scanned file in your Documents or Pictures folder?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Remote support session is fine

Expert:  Viet - Printer Tech replied 2 years ago.

Thank you. First, can you please tell me the brand/model of your computer? And/or if you have a windows or mac computer?

Please accept the remote support offer, then please do the following in order to connect with me remotely:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

When you are available, please reply back at the box below to continue. Thank you,

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