How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sudipto Your Own Question

Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5480
Experience:  DIploma in Computer Hardware
15197395
Type Your Printers Question Here...
Sudipto is online now

When i print photos with any weight glossy paper i a getting

Resolved Question:

when i print photos with any weight glossy paper i a getting a dozen lines as if it is trying to perforate my photos i have done the usual operations ie feed roller cleaning nozell cleaning to no avail, i am wondering if there is any pressure setting for the print paper
hope you can help
Brian
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.
Hi,
WELCOME TO JUST ANSWER!! My name is***** will assist you to solve or identify your problem.

I am very sorry to hear about the problem and I know, how it feels, when a fine working device just start creating problems without any reason. But, there is nothing caused without any reason. The problem you are facing is caused due to mechanical fault or incorrect paper settings. As you are using this type of paper and printer for a long time, so I assume that, the paper settings are correct.

Now, this can happen, when the rollers do not work properly, because when we select a particular type of paper for printing the rollers move apart according to their thickness and move the paper inside the printer. If the paper settings are wrong or there is some mechanical fault the rollers cannot make the required gap to move the paper and that is why you are seeing the roller impression on the paper, there is one more thing, which can cause this problem, if any roller is broken or any gear is loose.

In this type of problem, you may face this thing with one type of paper instead of all the papers, if the mechanical fault is severe then, you will see this on every type of paper.

Now, the solution for this problem is dismantling the printer and checking inside for the malfunctioning parts and changing it. Unfortunately, it is not possible at home. So, you have to send it for repair. If you want to repair the printer at home then, you have to dismantle the printer, as it is not possible for me do that. I can help you to find the defective part.

Honestly speaking, if the printer more than 3 years old then, the cost of repairing will be high, as the parts of a 3 year old printer is not available easily.
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5480
Experience: DIploma in Computer Hardware
Sudipto and 2 other Printers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1979
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1163
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers