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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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Canon MP610 suddenly started not switching on./switching itself

Resolved Question:

Canon MP610
suddenly started not switching on./switching itself off - flickering momentarily at forst but now solidly off. Cables etc. ok
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Remove the power to it and wait 5 minutes to drain all residue power.
Then plug it in and try to power it on.
Let me know the results please
Customer: replied 2 years ago.

nothing happens. Checked connection again and is live.

Expert:  Richard replied 2 years ago.
Thanks Michael
It is the internal power supply then that has faulted. We have ruled out the other causes for this.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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