How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36777
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

Since having my corrupted windows 7 wiped and reinstalled by

Customer Question

since having my corrupted windows 7 wiped and reinstalled by PCW, I am unable to reinstall my Canon MP560 wi fi printer. WiFi light is on printer and laptop is operating from the same Hub, but can't get printer to respond from laptop?
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you click start, Device And printers.
Then right click on your printer and select printer properties
Then click on Print Test Page.
What then exactly happens?
Customer: replied 2 years ago.

printing test page
printer icon shows

after delay 'printer not responding

Expert:  Richard replied 2 years ago.
Thanks David
On the back of the Hub is a reset button. Using a paper clip and with the hub powered on, hold the reset button in for 10 seconds, then release.
Then power off the computer and printer and wait 5 minutes.
Power on the printer and wait 5 minutes.
Then power on the computer and try to print.
Let me know the results please

Related Printers Questions