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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 31287
Experience:  15 years consulting in the IT industry with Printing engineering
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Since having my corrupted windows 7 wiped and reinstalled by

Customer Question

since having my corrupted windows 7 wiped and reinstalled by PCW, I am unable to reinstall my Canon MP560 wi fi printer. WiFi light is on printer and laptop is operating from the same Hub, but can't get printer to respond from laptop?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you click start, Device And printers.
Then right click on your printer and select printer properties
Then click on Print Test Page.
What then exactly happens?
Customer: replied 1 year ago.

printing test page
printer icon shows

after delay 'printer not responding

Expert:  Richard replied 1 year ago.
Thanks David
On the back of the Hub is a reset button. Using a paper clip and with the hub powered on, hold the reset button in for 10 seconds, then release.
Then power off the computer and printer and wait 5 minutes.
Power on the printer and wait 5 minutes.
Then power on the computer and try to print.
Let me know the results please

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