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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38170
Experience:  Troubleshoot printers, scanners, etc.
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Canon MG5650 Printer. Problem with printing whole page off

Customer Question

Canon MG5650 Printer. Problem with printing whole page off a received email.
Prints fine for anything directly from the PC but off an email only banners top and bottom print, missing all of the text in the middle.
Have tried troubleshooting suggestions on your website but no good. Can you please help?
I originally sent this request on Tuesday but have heard nothing.
Email XXXXXXXXXXXXXXXXXXXXX. Hope to hear from you.
Nigel XXXXXX
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Is it a particular email message? Or any email message?
Do you have windows xp, vista, or 7, or 8?
When you are available, please reply back at the box below to continue. Thank you,
Viet - Printer Tech and 4 other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. What's the brand/model of your computer?
Please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=cb975b35-3db2-46d1-ac0b-c5288bc96917
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.
I have not accepted your offer
Expert:  Viet - Printer Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
What's the brand/model of your computer?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please reply at the box below. Don't worry, we guarantee our service. Thank you.
Expert:  Viet - Printer Tech replied 2 years ago.
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
- In an email message, can you use the print icon or print option, etc. within the email message (not the standard print icon), and see if you can print fine?
When you are available, please reply at the box below to continue. Thank you.