Hello Patricia! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you still able to make a copy from the printer's glass (not print from the computer)?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
No cannot print from glass. I have Windows 7. Can do remote session, provided it doesn't cost me anymore than the £26 at the moment.
Viet, I have purchased an HP ENVY e-All-In-One printer 4507. I've messed about with it and deleted it again from the system as I cannot get it to print things from my e-mail folders. It keeps going to XPM documents and there is NO way I can get to the PayPal receipts, etc. I want to print. I am thinking of calling back the PC Doctor chap who has done work for me before.
When printing, does it give you the option to select the printer's name you want?
Can you try this:
If there is still any issue, I can connect remotely to your computer and get your new printer working.Please reply at the box below. Thank you.