this is one off.
upon turn on, the "Paper Jam.." message appeared. Tried printing a text paper just the same, nothing doing.
jam message on turn on
I'd already done the tapping bit.
If you mean whether the printer is on guarantee, I'll be damned if I take it back to the place where I'd bought it: the last time I had done that I ended up taking the printer to the municipal dumping groud, the way they abused it with their screwdrivers.
would you suggest that I attempt to take it apart to see if there really is something stuck at a place not immediately visible?