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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 39583
Experience:  15 years consulting in the IT industry with Printing engineering
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There, I have a Canon IP1900 Pixma. Despite a colour cartridge,

Resolved Question:

Hi there, I have a Canon IP1900 Pixma. Despite a colour cartridge, it will not print colour copies. What can I do to fix it? Thanks for your help! Eugenio
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, to remove residue power as the cause for this, can you remove the power to the printer by unplugging it then let it sit for 10 minutes.
then connect the power, turn the printer on and tell me please Eugenio if you still have the problem.
Thank you
Customer: replied 2 years ago.

done, but still black and white. no colours!

Expert:  Richard replied 2 years ago.
Thanks
Are you using a windows or mac computer?
Customer: replied 2 years ago.

windows Vista

Expert:  Richard replied 2 years ago.
Thanks
Can you click start, devices and printers.
Right click on the printer and select printer properties.
then click on Maintanance
Then do a Head Clean
When it has completed, try to print and tell me please if it is now functioning correctly
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

there is no such option. I have the following:

cleaning/

deep cleaning/

print head alignment/

nozzle check/

ink cartridge settings/

bottom plate cleaning/

roller cleaning/

power off/

quiet mode/

custom settings/

which one shall I select? Thanks E.

Expert:  Richard replied 2 years ago.
ok, you have a different version and they renamed it, use Deep Cleaning please
Customer: replied 2 years ago.

still printing in black and white :(

Expert:  Richard replied 2 years ago.
ok, run the following please
print head alignment
nozzle check
Let me know the results please
Customer: replied 2 years ago.

done both. I got the following print out, but if I try and print out the document I am trying to print out in colours, it is still coming out in b/w

Expert:  Richard replied 2 years ago.
Which program are you printing out in?
Customer: replied 2 years ago.

it is a word doc

Attachment: 2015-07-15_090808_bark_avenue_1.doc

Expert:  Richard replied 2 years ago.
Ok, in work, click on print
Then click print properties and you will see in one of your settings its set to Gray Scale or Black and White and needs to be set to colour.
Change this then try to print.
Let me know the results please
Customer: replied 2 years ago.

I can not believe it!

I have tried everything in the past couple of days, I just did not see that the grayscale option was ticked :(

Working now.

Thanks a million for your help, Richard!

Have a nice day!

Eugenio

Expert:  Richard replied 2 years ago.
Your most welcome, and your printer is also nice and clean :)
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and other Printers Specialists are ready to help you
Expert:  Richard replied 2 years ago.
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