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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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My printer is photo coping pages which are not in line copy

Customer Question

my printer is photo coping pages which are not in line copy comes out with oversized text on black only with some colour and copy is off page in part yet when I print from emails or internet comes out perfect.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. If you scan into the computer does the same thing happen?
.
Customer: replied 1 year ago.

I have not scanned into computer

Expert:  Freddy M. replied 1 year ago.
.
Please do so now for me to see if the same thing happens.
.
Customer: replied 1 year ago.

I would not now how

Expert:  Freddy M. replied 1 year ago.
.
I can help with that, what version of windows or mac are you using?
.
Customer: replied 1 year ago.

windows 8

Expert:  Freddy M. replied 1 year ago.
  1. Right-click the Start button
  2. in the lower left corner of the screen, click Search, and then type Fax and Scan.
  3. Click Windows Fax and Scan in the results.
  4. Click New Scan, and then click Scan.
Customer: replied 1 year ago.

Thank you I will leave the question I am out of my depth

good bye

Expert:  Freddy M. replied 1 year ago.
.
If you get stuck just let me know and I can help you. If you change your mind and want to continue just let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Epson.
.

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