No Freddy. The paper is jammed in by the cartridge carrier tray, but if haven't tried hard to remove it in case it tears and just makes matters worse. I'm on the verge of just buying a new one as the cost of new parts and repair is often not worth it, but I'm trying Just Answers for the first time before doing this..
I had previously removed the rear cover but not the further light grey duplex cover inside. I have now managed to remove the paper, turned it off and on again and done a double-sided test print, which was successful. We seem to be up and running again. Many thanks. It was a simple fix in the end for the £20 out of my pension, but at least it has saved me spending £60 on a new machine.
This is the first time I have used just answers, and I appreciated how quickly you responded and how easy the process was. So, thanks again. I shall now do your rating. Best wishes.