How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 9788
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now

I have an HP Office Jet 7500A Wide Format Printer. After printing

Customer Question

I have an HP Office Jet 7500A Wide Format Printer. After printing a page the bot***** *****nes of text over printed. Now the touch panel flashes continuously and will not clear when powered down. I have also powered down my laptop but fault does not rectify. Briefly saw code C2FE0169 on printer touch panel. Can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. I think that your printer has a hardware problem. Such an error code, and erratic behavior, unfortunately imply that with some degree of surety. But, the over-printing that you spoke of, could be owing to your sending a print job from an application that used the wrong control codes for this model of printer, for whatever reason. (As well as, it could be a result of a memory error internal to the printer.) So, try a power-off reset of this type, before deciding whether to have the printer repaired, or replaced:- while it is turned On, unplug the printer from the power, sharply and suddenly.- leave it that way, unplugged, for at least 2 hours, or more. Unplug it from the computer, or the network, also.- then plug it in again to just the power. Turn it On if necessary. See if it basically initializes OK. Then re-connect it to your laptop (or other computer) and send it just a basic print job, like from a Notepad document. See if it prints a simple print job, let that print job finish and the printer rest for a minute or two. Then try more complex prints, ending up with the print job that it did the overprinting with. See what its tolerances are now. You could also try an uninstall-restart-reinstall of the printer's drivers and software on the computer, if it turns out the power-off-reset for 2+ hours unplugged helps with the printer's basic performance and behavior.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 9788
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Russell H. and 3 other Printers Specialists are ready to help you
Expert:  Russell H. replied 1 year ago.
Thank you for the payment and the bonus.

(In case you inadvertently clicked twice where you should have clicked once, I feel I should inform you that you paid me twice... in case you wish to check on or change that in any way, I have no power over it, and you would have to contact Customer Support a JustAnswer.com:
http://ww2.justanswer.com/contact-us
and have them take care of any concern of yours about billing or payment.)

If you have decide to dispose of the HP printer, I'd like to inform you that HP offers very good recycling options, including Return-For-Cash and Trade-In options (see tabs on this page):

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html#.VbUMWvmWaF8

So if you end up deciding to dispose of the printer, as an HP printer it has advantageous possibilities.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1977
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1163
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers