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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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When i go to print if there is no printer icon i right hand

Customer Question

when i go to print if there is no printer icon i right hand double click and the print list comes up so i move the cursor to print but nothing happens
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on your computer thats connected to printer
also let me know how is printer connected..usb or wifi
Customer: replied 2 years ago.

hi michelle i am sorry i dont know as i am 72 years of age and i am not conversant with computer speak but i think i am on wifi

Expert:  Michelle replied 2 years ago.
ok no problems.i will try being simple with my steps
do you have windows on your computer or macosx
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Let me know which service would you prefer.
Customer: replied 2 years ago.

i am on windows and would like to continue on the opted programme

Expert:  Michelle replied 2 years ago.
please click start..right click computer..properties
in the window that pops up, you will be able to see the version of windows
let me know if its xp, vista, windows 7 or 8
Customer: replied 2 years ago.

done what you said and its windows vista home basic

Expert:  Michelle replied 2 years ago.
ok..now click start..devices and printers
click on add printer option on top
add printer window will popup
follow the steps to add the printer
let me know if you are able to add the printer
Customer: replied 2 years ago.

i haveclicked start but there is no devices and printers coming up ,what now

Expert:  Michelle replied 2 years ago.
click start..control panel...hardware and sound\printers
then click on add printer
follow the steps on screen to add printer
let me know how it goes
Customer: replied 2 years ago.

i got has far as you have successfully put in appolloP-1200 so print test page i could feel the printer making noises but nothing came out

Expert:  Michelle replied 2 years ago.
do you see the printer icon on computer with a green check on it
also do you have the usb cable for the printer
Customer: replied 2 years ago.

yes i can see printer icon and when i go on it ,it says ready

Expert:  Michelle replied 2 years ago.
please turn off printer..unplug power cord..keep the ON button on printer pressed for 10 secs
wait for 2 mins
plug in power cord and turn on printer
now try a test print and let me know how it goes
Customer: replied 2 years ago.

i did all you said did a test print .....nothing

Expert:  Michelle replied 2 years ago.
do you have the usb cable for the printer
please follow below steps
press menu..use arrow keys to select print reports...press ok
select any report that you wish to print
press mono start
press stop\exit
let me know if it prints a report or not
Customer: replied 2 years ago.

sorry dont have a usb cable

Expert:  Michelle replied 2 years ago.
please follow below steps on printer
press menu..use arrow keys to select print reports...press ok
select any report that you wish to print
press mono start
press stop\exit
let me know if it prints a report or not
Customer: replied 2 years ago.

did all that and the printer seemed to respond but there was nothing on the paper when it came out the printer logo said that it was 100%normal

Expert:  Michelle replied 2 years ago.
so dit it eject out a blank shhet, partial printed sheet or did not eject out even a sheet
Customer: replied 2 years ago.

it ejected a blank sheet

Expert:  Michelle replied 2 years ago.
press ink management
press arrow keys and choose cleaning
press ok
press arrow to select all
press ok
once the cleaning completes try printing a report again and let me know
Customer: replied 2 years ago.

i did all that and tried to do a print iget the print view on one side and the print instructions on the left with the print and underneath 3or 4 pages etc the cursor remains as an arrow instead of a fist and so i get nothing

Expert:  Michelle replied 2 years ago.
i seem to be out of ideas and will opt out and let other experts review
Customer: replied 2 years ago.

so what do i have to do now

Expert:  Sudipto replied 2 years ago.
Hi,
WELCOME TO JUST ANSWER!! My name is***** will assist you to solve or identify your problem.

As the other expert have opted out, I can try to help you, Please reply me back, when you are ready to continue.

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