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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37873
Experience:  Troubleshoot printers, scanners, etc.
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I have recently purchased an epson printer/photocopier

Resolved Question:

hi . i have recently purchased an epson printer/photocopier scanner. it says it has all been installed succesfully , i followed the dvd instructions. However when i try to print a word document , it automatically takes me back into my stored documents then asks me to 'save or change' the programme name. All the while this pops up blocking my document , whatever i do it wont print. Have tried many ways to do it
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your Epson printer?

Are you able to print anything else, such as printing a website or an email or a picture, etc.?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

The model is xp-322 . i havent been able to print anything , and also cannot find the printer icon on my laptop. I have windows 7

yes please do a remote support session

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=fe524789-db54-43ca-bac7-3397eba53d75, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet - Printer Tech and other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please click on the website below:http://tinyurl.com/pe9jjwb, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Printer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.