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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 10136
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I have a Canon iP7250, it's brand new and have just

Resolved Question:

Hello! I have a Canon iP7250, it's brand new and have just set it up, it's been quite easy to do but one my first test i noticed the black in the image wasn't coming out, i double checked and the in cartridges are correctly installed in the printer, i took them out and put them back in, re-printed and have the same issue, what could the problem be?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. These symptoms point to either a clogged/contaminated print head, or a faulty print head. You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning. I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use. I mention this because even though it may be brand new, this is an old model printer, made in 2012, and even just sitting in a warehouse can damage it over time. Let me know the results and I'll advise further if needed on options. Best regards,Nathan
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If the printer is brand new, I would advise you to consider the warranty coverage, which might possibly be voided by certain procedures... in which case, it would be more economical to return the printer for an exchange as defective, or else to have it serviced under warranty. This is just a thought and a suggestion, and I'm sure Expert Nathan will provide further advice as needed, so I have Opted Out of the case.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 10136
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
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