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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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N option on my available printers therefore I cannot delete

Customer Question

n option on my available printers therefore I cannot delete jobs to get my printer working again --At present NOTHING is printing --HELP Trevor 0 1 2 1(###) ###-####07985 506544
Submitted: 1 year ago.
Category: Printers
Expert:  MikeMacMedic replied 1 year ago.
Are you on Mac or Windows?
Customer: replied 1 year ago.

Windows

Customer: replied 1 year ago.

Windows 7 laptop

Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Customer: replied 1 year ago.

What else do you need to sort my printing problem out? Access my laptop? Trevor

Expert:  Jason Jones replied 1 year ago.
Yes, after I remote into your system, I will be able to quickly analyze your system, figure out what the issue is, and resolve the problem.
Customer: replied 1 year ago.

When?

Trevor

Battery running out

If no answer or progress in next 30 mins will have to logoff and cancel your companies attempt to help as No Progress

Expert:  Jason Jones replied 1 year ago.
I can remote in right now, if that is possible.
Customer: replied 1 year ago.

Still there?

Or should we wait till tomorrow as

I have no battery life left

Will contact the you tomorrow

Trevor

Expert:  Jason Jones replied 1 year ago.
Hi Trevor,
I am sorry for the confusion. I was standing by awaiting your response.
Yes, we can most definitely continue tomorrow.
When you are ready to continue, please post a message here.
Thank you,
Jason