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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a SX445W all in one and since I downloaded windows 10

Customer Question

I have a SX445W all in one and since I downloaded windows 10 it will not print
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. What happens when you try to print? How is it connected to the computer?
.
Customer: replied 1 year ago.

Connected by cable Nothing happens when I try to print But just now a window came up and told me there was nothing to print

Expert:  Freddy M. replied 1 year ago.
.
In the search on the bottom left type in printer.
Click on devices and printers, does your machine show up?
.
Customer: replied 1 year ago.

The printer window dos not apear

Expert:  Freddy M. replied 1 year ago.
.
I apologize but I need to opt out and open this to all experts.
.
Customer: replied 1 year ago.

how long will this take

Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. I'm another tech; I will help you with this.When you plug the printer to the computer, does the computer make a sound?Are you able to make a copy from the printer's glass (not print from the computer)?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.

Yes trouble shoot any time No problems using the printer on its own only by the computer

Expert:  Viet - Printer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=9ffd899e-80e6-441b-bfbf-6f189ccbc1e0, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet - Printer Tech replied 1 year ago.
Or click on the website below: http://tinyurl.com/pjekbea , then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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