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arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1194
Experience:  Experience in all major branded printers
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Currently our printer, XP415, will only print 'photo' fashio

Resolved Question:

Currently our printer, XP415, will only print 'photo' fashion, not ordinary printing - what should we do to get it back to printing normally?
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Can you tell me what you mean by photo fashion?

Customer: replied 1 year ago.

When I press the appropriate key to copy, the window comes up with photo paper and copies very slowly, which can be frustrating. It is now doing this.

Expert:  Freddy M. replied 1 year ago.
You said printing before, now you are saying it is doing this with copies? Which is it doing? Is it connected wirelessly? If it is that can cause the slow speed when printing.
Customer: replied 1 year ago.

Sorry, the challenge is occurring when copying. It has been evident for quite some time, but now I have time to sit and sort it with your help.

Expert:  Freddy M. replied 1 year ago.
Have you already tried unplugging it for 10-15 minutes? This can help clear the memory.
Customer: replied 1 year ago.

No. have checked with my husband and this has not been done. Shall I do this now and then try again and come back to you?

Expert:  Freddy M. replied 1 year ago.
Please do.
Customer: replied 1 year ago.

HI, that did not work, it is still showing photo paper and copying very slowly!

Expert:  Freddy M. replied 1 year ago.
On the machine itself have you tried going into the settings and changing the paper type?
Customer: replied 1 year ago.

Yes, and it flips back to photo paper when you press 'print'

Expert:  Freddy M. replied 1 year ago.
Have you confirmed it when doing that? If not confirmed it will switch back to what it was.
Customer: replied 1 year ago.

Gone through all the procedures again and it is still showing photo paper before copying.

Expert:  Freddy M. replied 1 year ago.
I apologize but I need to opt out and open this to all experts.
Customer: replied 1 year ago.

OK, go ahead! I will stay with you this end.

Expert:  arsufi2002 replied 1 year ago.
Hi, My name is ***** ***** of the experts in computer category. I would like to assist you with your issue and would be you next active expert
Expert:  arsufi2002 replied 1 year ago.
Before we start, could you tell, is it on Windows machine you have this issue? Do you face similar issue(slowness) while using copy function in printer? Please reply
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1194
Experience: Experience in all major branded printers
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