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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Printers
Satisfied Customers: 9252
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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My dell printer has a paper jam due to a label being stuck

Customer Question

My dell printer has a paper jam due to a label being stuck somewhere. The Service tag no is3NTJDV1 Express service code XXX I think I need an engineer. Please telephone me on XXXX

Submitted: 1 year ago.
Category: Printers
Expert:  *ElectronicsTech replied 1 year ago.
1. Open the Printer2. Remove the paper from the tray3. Unplug the printer4. Remove the cartridges if they block your view. Take a light piece of cardboard or card stock paper and push through the rollers to dislodge any paper stuck in them ,(if you cant see) 5. Use a flashlight and see if you can find any jammed paper or foreign objects. Make sure that the printhead moves when you lightly push it. If you can see something but cant get to it, or even if you have a jam but dont see anything, pick the printer up, face the opening toward the ground and lightly shake it.6. Using a can of compressed air (you can find these at walmart or the dollar store) and blow out the inside of the printer, along any access doors, and where the paper is fed. This removes bits of paper from places you cant see.7. WHILE THE PRINTER IS UNPLUGGED, hold down the power button for 30 seconds.8. Now we;re ready to setup the printer again. Return the paper to the tray, return the cartridges to the printhead.9. Very important: Hold down the stop/cancel button. Plug the printer back in and turn the printer back on WHILE holding down stop/cancel.10. If the error persists, let me know.
Expert:  *ElectronicsTech replied 1 year ago.
1. Open the Printer2. Remove the paper from the tray3. Unplug the printer4. Remove the cartridges if they block your view. Take a light piece of cardboard or card stock paper and push through the rollers to dislodge any paper stuck in them ,(if you cant see) 5. Use a flashlight and see if you can find any jammed paper or foreign objects. Make sure that the printhead moves when you lightly push it. If you can see something but cant get to it, or even if you have a jam but dont see anything, pick the printer up, face the opening toward the ground and lightly shake it.6. Using a can of compressed air (you can find these at walmart or the dollar store) and blow out the inside of the printer, along any access doors, and where the paper is fed. This removes bits of paper from places you cant see.7. WHILE THE PRINTER IS UNPLUGGED, hold down the power button for 30 seconds.8. Now we;re ready to setup the printer again. Return the paper to the tray, return the cartridges to the printhead.9. Very important: Hold down the stop/cancel button. Plug the printer back in and turn the printer back on WHILE holding down stop/cancel.10. If the error persists, let me know.

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