My printer SX420W will not operate. When I switch on I get the following message:- I get E-01 PRINTER ERROR HAS OCCURRED - SWITCH OFF Can you help?
I HAVE RECENTLY INSTALLED WINDOWS 10 ON MY LAPTOP
I have done as requested, and have the same result. I have tried every button, starting with Copy, Print Photos, Scan, Copy and finally The Green & Red Buttons. The only button that works is the Power Off.
Thanks Freddie, I tried as you suggested and had great difficulty loading a single sheet. I then tried loading about 15 sheets and the m/c copied. I have for a year or two had problems loading paper, perhaps it's now time to buy a new one. I'll now do a standard print job & let you know.
I have carried out all the tests you suggested, all successfully, but when I use the laptop to print nothing!!!!!
The scanning light, then stops and asks to check the connection
Open the control panel and then click on hardware and sound.
Then click on devices and printers.Right click on your machine and any copies of it and click on delete.
Then disconnect the cable connecting it to the computer or router if there is one, if not skip this.You will need to restart the computer, you can get back to me by going to justanswer.com and clicking on my questions at the top of the page.
Restart the computer and reinstall the printer.Only connect the cable if using one when the computers asks you to or when the installation is finished.
Do not test the machine yet instead restart the computer again and then test it.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
Thanks Freddie. I will try to put your suggestions into practice tomorrow. I'll come back to you then. Note my assessment of you !!!