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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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I have an MG8150 Canon printer only printing photos in pale

Resolved Question:

I have an MG8150 Canon printer only printing photos in pale pinks. I have put in all new cartridges and it makes no difference. Help please?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you please remove the power from the printer and wait 10 minutes. so remove the power from the power socket.
Then connect the power, turn it on and tell me if it now prints correctly.
Let me know the results please
Customer: replied 1 year ago.

Hi Richard

Thanks for your swift reply.

I have pulled out the plug and will get back to you in 10 mins.

CJ

Expert:  Richard replied 1 year ago.
Thank you CJ
Customer: replied 1 year ago.

Just printed of the same insipid pink

Expert:  Richard replied 1 year ago.
Thanks
We will then clean the print head
Select the Setup button on the HOME screen:
The Setup menu screen will appear.
Select Maintenance and touch the OK button.
The Maintenance screen will appear.
Select Cleaning, and touch the OK button
The confirmation screen will appear.
Select Yes, and touch the OK button.
The machine starts cleaning the Print Head.
Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 minute.
The pattern print confirmation screen will appear.
Select Yes, and touch the OK button. Do 2 regular cleanings and 1 deep cleaning as needed to get the print looking normal again.
Let me know the results please
Customer: replied 1 year ago.

Ok> the Printer is cleaning...........Deep clean did it.

Thank you.

Bye

Expert:  Richard replied 1 year ago.
Perfect CJ
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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