How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Technician
Category: Printers
Satisfied Customers: 1557
Experience:  Have worked on various printers for 5+ years.
71208907
Type Your Printers Question Here...
A. Stevens is online now

Panasonic Plain Paper Copier FP-7718 not working. Breakdown

Resolved Question:

Panasonic Plain Paper Copier FP-7718 not working. Breakdown electronic code message is "E3 11". Paper supply is O.K. Waste Toner Bottle is O.K. Changed toner. No change. Anything worthwhile that you can Suggest?
Thank you. Bill Dunn.
Submitted: 1 year ago.
Category: Printers
Expert:  A. Stevens replied 1 year ago.
Hi, I am A. Stevens here to help with your question! Error E3 11 on your unit refers to a possible corona wire issue in the transfer seperator unit
Expert:  A. Stevens replied 1 year ago.
Hi, I am A. Stevens here to help with your question! Error E3 11 on your unit refers to a possible corona wire issue in the transfer seperator unit
Expert:  A. Stevens replied 1 year ago.
Try taking the lower corona assembly out of the copier. Close the door and see if you get the error code back with the corona out.
Expert:  A. Stevens replied 1 year ago.
Try taking the lower corona assembly out of the copier. Close the door and see if you get the error code back with the corona out.
Expert:  A. Stevens replied 1 year ago.
Try cleaning up any "tracking" in the transfer corona end blocks.You can try putting insulation tape under the end blocks in case any leaks are going to ground.Also check that you do not have any corona wire remnants shorting out on the corona inputs
Customer: replied 1 year ago.

Hello Mr Stevens.

Thank you for your speedy response to my query. I am a stand alone building surveyor who does a lot of architectural work from home without a printer service contract. Your terminology in the e-mail "try cleaning up any & quot, tracking & quot in the transfer corona end blocks" is not very clear. And putting tape under the end blocks.

Is this cleaning and taping do-able by a reasonable competent handy man and where is the transfer corona???

Yours confused.

Bill Dunn.

Expert:  A. Stevens replied 1 year ago.
Bill - please let me try to locate a video or diagram so you can determine how complicated it might be.
Customer: replied 1 year ago.

Don't trouble yourself thanks' all the same. Bye.

Expert:  A. Stevens replied 1 year ago.
No problem. Please do rate my service, would really appreciate it. Have a nice evening Bill
A. Stevens and 2 other Printers Specialists are ready to help you

Related Printers Questions