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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 40289
Experience:  15 years consulting in the IT industry with Printing engineering
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Hp 3070a. I have changed all the inks and my printer wont print

Resolved Question:

hp 3070a. I have changed all the inks and my printer wont print black
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is it giving an error or just prints every colour except for black?
Customer: replied 2 years ago.

It prints every other colour but not black.

I have changed the inks for brand new ones,

I have run clean the print heads, stage 1 and 2,

I have run alignment,

and I think that's it Richard

Expert:  Richard replied 2 years ago.
ok, then its the print head that has failed. You have already eliminated all other caused for this. Its not a removable print head so it cannot be manually cleaned so they have to manually dissemble and replace it as you already ran the print head cleans via the software which will clean it as much as possible.
I am really sorry about this and you are going to have to return the printer to have the printhead replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 3 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
Hi Richard,
Thanks for your help.
I am in the process of acquiring
a new printer, as this seems to be a common problem
With this model
Kind regards
Tracy