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adamd-mod
adamd-mod, Just Answer Moderator
Category: Printers
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Experience:  Just Answer Moderator
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There, I have a canon ipf 9000, and have replaced the maintenance c

Customer Question

Hi there, I have a canon ipf 9000, and have replaced the maintenance cart but it is still asking me to replace even thou a new one is in, both service mode and normal mode ask for this and normal mode gives error message e141-4047 call for service, any ideas?
thanks regards
Dan
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Do you mean the purge unit? If you are not sure what is the part number of what you replaced?
Did you reset the counter after changing it?

Customer: replied 1 year ago.

hi Freddy, I replaced the maintenance tank mc-08

this was after manually removing the printhead to clean it, once i switched back on the machine it started refilling the ink lines as it knew I had manually replaced the printhead, then the maintenance cart was full so i ordered 2 more and replaced now the printer is asking for maintenance cart in service mode and normal mode and in normal mode is giving me the error message

thnanks

Expert:  Freddy M. replied 1 year ago.
Did you reset the counter after changing it?
Customer: replied 1 year ago.

Hi the service mode and normal mode won't allow me to input/ access any menus just asks to replace the maintenance cart, not other menus or options are accessible

Expert:  Freddy M. replied 1 year ago.
It should allow you to access the service mode menus after switching the cart.
Customer: replied 1 year ago.

I can start it in service mode but cannot access any menus

Expert:  Freddy M. replied 1 year ago.
I apologize but I need to opt out and open this to all experts.
Expert:  adamd-mod replied 1 year ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!

Adam

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