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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 37598
Experience:  15 years consulting in the IT industry with Printing engineering
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Have today installed a 2540 All in one desktop printer.. Cartrtidge

Customer Question

Have today installed a 2540 All in one desktop printer.. Cartrtidge mechanism has jammed in the partking position & I cannot move it. Can you please advise what action I can take?
Many thanks
Peter Joyce
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you power it on, open it and try to force over the Cartridge holder (it is called a printhead)
Does this get it to move Mr Joyce?