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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My HP ENVY 5530e-All-in-one printer REFUSES to print from my

Customer Question

My HP ENVY 5530e-All-in-one printer REFUSES to print from my HP computer! Why? It is connected wirelessly,the Blue Light is steady. HELP
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hi,
I'm sorry about the issue. When did this issue first occur?
Was there any change recently that may have caused this issue?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you