Hello, can you please provide bit details about the issue like what is the model number of Samsung TV and what you're referring as Voice-Guide?
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TV model number is ***** info to get related manual for troubleshooting purpose, please check rear or side panel of TV to get model number info.
ah OK, its printer and scanner number and some how your question posted in TV category, let me forward this question to printer experts to assist you further, you wont need to do any thing but just for expert response.
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Above link shows CLX-3170 is Samsung printer.