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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24564
Experience:  Computer networking/repair. 20+ years experience printer repair
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Hp officejet pro 8610 installed new gen hp cartridge error

Customer Question

hp officejet pro 8610
installed new gen hp cartridge error message catridge problem
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble.
Expert:  Nathan replied 1 year ago.
What specific error code/message are you getting?
Customer: replied 1 year ago.
Cartridge Problem
Until cartridges are installed, make sure the printer is turned on to avoid damage to the printerbrand new HP cartridge fitted corretly, twice, still same message
Expert:  Nathan replied 1 year ago.
Thank you for confirming. Typically it will give you a specific error code number.There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). What we can try are some cleaning and reset steps.First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release Let me know the results, and I'll advise further if needed.Nathan
Customer: replied 1 year ago.
sorry no go. well return to HP
Expert:  Nathan replied 1 year ago.
How long have you had the printer?
Customer: replied 1 year ago.
last april
Expert:  Nathan replied 1 year ago.

If you mean april of 14, you'd be past the warranty and HP won't help.

If april 2015, then you would be covered, and can call HP to file a replacement claim under warranty.

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