Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Please give me the exact and entire error including any numbers.
If we need to copy anything or print off an e-mail (we are a care company so all medical notes come to us via e-mail) so far all morning when we go to print the machine tell us there is a paper jam or load paper as we have already said we have checked 5 times including switching the machine off and starting again, no avail.
The message reads:
Load paper in cassette 1.or remove jammed paper then press a button to continue
have had the machine disconnected and checked everything there is no paper staple or otherwise in the machine(have even tilted it to make sure there was nothing in any crevice.
cassette 1&2 sit on top of each other to be honest we always use cassette 2 we have now loaded up both cassettes and still the same error message.
we have taken the cassettes out and put them back (away from the machine and put back)
no we have never use it, it has done a fair amount of printing over the last two months or so but the machine is probably 18months/two years old not sure of the shelf life of printers.
Attachments are only available to registered users.