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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20372
Experience:  Computer networking/repair. 20+ years experience printer repair
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Have replaced all cartridges on XP225 despite on black and

Customer Question

Have replaced all cartridges on XP225 despite on black and yellow being low. All cartridges pushed in and fitted correctly, yet ink light is STILL on and won't let me print anything. REALLY ANNOYED !
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you explain a bit more please?Are you getting an error message? Is it just not responding at all to commands? Prints out a blank page?If you make a photocopy, from the glass, how does that come out?
Customer: replied 1 year ago.

If I try to print anything, I get no response from the printer, and a message on screen which say "XP225 is in error mode". Doesn't tell me WHY it's in error mode or how to put it right.

Expert:  Nathan replied 1 year ago.

This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Next remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

 

 

Let me know the results, and I’ll advise further if needed.

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