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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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I have an Epson Stylus SX125. I recently installed Windows

Customer Question

I have an Epson Stylus SX125. I recently installed Windows 10 on my Desktop. However the printer is reported to be in error. The red light is flashing slowly. The operating system does not appear to recognise the printer in that although I can get the usual Epson screens for the printer management, there are no actual colours displayed for the cartridges. Could somebody help me please?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting youLet me know how is the printer connected to the computer..usb or wifi
Customer: replied 1 year ago.

connected directly with cable!

Expert:  Michelle replied 1 year ago.
would it be fine if i remote connect to your computer and check the issue myself
Michelle and 2 other Printers Specialists are ready to help you
Customer: replied 1 year ago.

OK

Customer: replied 1 year ago.

OK How do you want to connect?

Expert:  Michelle replied 1 year ago.
i am listing the remote session link below click here agree to the disclaimerdownload and install\run the elsinore file..allow it to install
Expert:  Michelle replied 1 year ago.

Issue Resolved via Remote Access