How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

I have a 'Letter Headed' template which has my address typed

Customer Question

I have a 'Letter Headed' template which has my address typed in BLUE within the 'header box area' and other contact details typed in BLUE in the 'footer box area' which I have used in all my letters for some years now with no problems. Now, and I mean in the last 24 hours, the following problem has arisen: If I simply call-up this template from my lap top it appears exactly right ie. the lettering is BLUE (as it was in the original) but if I send this to my printer from my lap top it gets printed out in RED. If I simply use the printer to copy something that has BLUE images, lettering etc. it gets printed exactly correct (as it is in the original form. So what's gone wrong and how do I fix it ?
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What model printer is this?