Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Please follow these steps:
1. Select start menu2. Go to devices and printers.3. Right click on the printer select printing preferences4. In the bottom right hand corner select advanced5. Then under printer features select print in grayscale a dropdown will appear select off if its turned on.
If you can't do it yourself, can I remotely connect to your system and fix the problem ? You can see what I am doing. If interested, please accept my remote support offer and let me know your time zone and the time period you prefer for remote support.