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KamilAnwar1
KamilAnwar1, Technician
Category: Printers
Satisfied Customers: 5100
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My laptop recognises the printer but states that it is not

Customer Question

my laptop recognises the printer but states that it is not connected. The printer shows that it is on the same wifi stan simmonds.
Submitted: 1 year ago.
Category: Printers
Expert:  KamilAnwar1 replied 1 year ago.
May i connect with you remotely to troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.

yes

Expert:  KamilAnwar1 replied 1 year ago.
I sent request for remote service. please accept it then follow steps here to connect with me.
Expert:  KamilAnwar1 replied 1 year ago.
Do you want to be assisted via instructions instead of remote?
KamilAnwar1 and 2 other Printers Specialists are ready to help you
Expert:  KamilAnwar1 replied 1 year ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=694410
Customer: replied 1 year ago.

I'm going round in circles please be more explicit stan

Expert:  KamilAnwar1 replied 1 year ago.
We need to connect so i can take a look at the issue directly. Please click on the link below; and open the program it downloads.https://secure.logmeinrescue.com/R?i=2&Code=959603
Customer: replied 1 year ago.

been informed code needs renewing

Expert:  KamilAnwar1 replied 1 year ago.
Click the link below and run/open it again:https://secure.logmeinrescue.com/R?i=2&Code=553057