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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25829
Experience:  Computer networking/repair. 20+ years experience printer repair
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I have a HP Photosmart wireless B109 Printer and I have just

Resolved Question:

I have a HP Photosmart wireless B109 Printer and I have just changed all 4 ink cartridges
and now the printer keeps telling me that there is an "Ink Systems Failure"
and to turn off and turn on again, to no avail.
The picture that comes up on the computer shows all ink levels full, but the printer will not
print because of the failure message. I am not a computer geek and the installation booklet does not have anything in its troubleshooting page.
Any help would be appreciated.
Trevor Pople.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Trevor. Unfortunately this error indicates a hardware problem,specifically, it is the result of a bad printhead (or the logic board that controls it).The head is a "wear item" that fails with age/use. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising. There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know. Best regards, ***** ***** for the news,Nathan
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