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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20540
Experience:  Computer networking/repair. 20+ years experience printer repair
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MG 5650 Fault 5012 Printer still will not work even after

Customer Question

MG 5650
Fault 5012
Printer still will not work even after cancelling all jobs in queue and switching off and disconnecting power cable
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble.
Expert:  Nathan replied 1 year ago.
Unfortunately this error indicates a hardware problem which is considered a "fatal error"Specifically, it is a "fb motor error", which is the result of a bad scanner ccd head/pcb (or the logic board that controls it).The head is a "wear item" that fails with age/use so this type of failure is not surprising. There is one step you can take here, to reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.If it is still under the 1 year warranty, then canon would replace it for you.Beyond the warranty, you'd be on your own for repairs, and would be better off replacing it at that point. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the scanner assembly, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.Depending how you'd like to proceed, I can advise on the reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.Best regards, ***** ***** for the news,Nathan

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