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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Received new epson xp 225 packet of 4 inks included no instruction

Customer Question

received new epson xp 225 packet of 4 inks included
no instruction on operation, please advise
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Did you receive new ink cartridges? And/or new printer also?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Customer: replied 1 year ago.

I do not understand

You asked for my email address

which I confirmed

Your response was this is not my number

the number submitted is***@******.***

I have not changed and used this number contantly

Expert:  Viet - Printer Tech replied 1 year ago.
I'm sorry; please ignore that. Please let me know the following:Did you receive new ink cartridges? And/or new printer also?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Customer: replied 1 year ago.

once again

I received new Epson xp-225 yesterday with packet of 4 inks

My lap top is Samsung

Windows 7

Expert:  Viet - Printer Tech replied 1 year ago.
Thank you. Did you receive the printer's software CD disk?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.

My lap top does not accept discs

ll I want is a detailed nks enclosedinsruction list plus the instalation

of the packet of 4 i

Expert:  Viet - Printer Tech replied 1 year ago.
I can provide you the detailed instructions how to install the ink cartridges to the printer, but you would still have to download / install the printer's driver / software to the laptop first before you can print. Can I connect remotely to your computer and help you install the printer? Please reply at the box below. Thank you.
Expert:  Viet - Printer Tech replied 1 year ago.
The instructions how to insert the ink cartridges are at the website below:https://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/faq/13661/7840, and the printer's user's guide is at the website below:ftp://download.epson-europe.com/pub/download/3789/epson378919eu.pdf, but you need to download / install the printer's driver / software on the laptop first before it can print to the printer; I can help you with this.When you are available, please reply at the box below to continue troubleshooting. Thank you.