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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 32222
Experience:  15 years consulting in the IT industry with Printing engineering
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What canon model has compatible software to the pixma mx530

Resolved Question:

what canon model has compatible software to the pixma mx530 series?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me which version of windows or Mac you are using please?
Thank you
Customer: replied 1 year ago.
window vista home premium
Customer: replied 1 year ago.
i cant seem to open the free link??
Expert:  Richard replied 1 year ago.
Try this link please
http://tinyurl.com/nbofmn3
Customer: replied 1 year ago.
so what happens now richard/ i have downloaded the software i think!
Expert:  Richard replied 1 year ago.
Then you run the software to install it.
Customer: replied 1 year ago.
i THINK i have done that but not certain if it is actually installed? how can I check that?
Expert:  Richard replied 1 year ago.
Try to print, and then you know.
Customer: replied 1 year ago.
when installing the priner the list of printers on my comp does not include the mx535 and it asks me to find the canon printe that is compatible. the pixma list icontains the following models,: 2000, 3000, 4000, 4000r, 5000, 6000D and 8500. whihc one should i choose richard?
Expert:  Richard replied 1 year ago.
none, you install it via the program on the link I gave you, thats the software you use to install it, you have not run it yet else it would have been installed.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 32222
Experience: 15 years consulting in the IT industry with Printing engineering
Richard and 3 other Printers Specialists are ready to help you
Customer: replied 1 year ago.
ok richard will accept your offer of screen sharing
Customer: replied 1 year ago.
what do i do?
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
my id is 119 878 770 and code 9538
Customer: replied 1 year ago.
it asks me for your id in order to connect??
Customer: replied 1 year ago.
is everything ok? how do you connect to my screen?
Expert:  Richard replied 1 year ago.
yes connecting now
Expert:  Richard replied 1 year ago.
you closed the program, leave it open please.
Expert:  Richard replied 1 year ago.
ok, you need to open it again and then give me the new password ***** you disconnected me when you closed it.
Customer: replied 1 year ago.
i havent closed anything????? and now it says teamviewer stopped, what do i do please?
Expert:  Richard replied 1 year ago.
ok, it must have crashed
Open it again and give me the new password ***** connect please
Customer: replied 1 year ago.
sorry to be so dim, but how do i opne the programme?
Expert:  Richard replied 1 year ago.
its ok, just like any program, click on Start, All Programs, find Teamviewer and click it please
Customer: replied 1 year ago.
new pass code 2462 -- is this ok now please?
Customer: replied 1 year ago.
sorry code is 2464
Customer: replied 1 year ago.
will you be able to access now please richard?
Expert:  Richard replied 1 year ago.
yes connecting now
Expert:  Richard replied 1 year ago.
has the computer restarted yet as it did not auto connect me this time.
Customer: replied 1 year ago.
yes it has restarted Richard
Expert:  Richard replied 1 year ago.
can you run teamviewer so i can connect please and give me the password
Customer: replied 1 year ago.
the code is 4218 -- got it?

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