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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 37651
Experience:  15 years consulting in the IT industry with Printing engineering
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I have an Epson XP 305 printer that has been working on Wifi

Resolved Question:

I have an Epson XP 305 printer that has been working on Wifi but has now stopped printing although it still photcopys
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Are you printing on a windows or Mac computer?
And whats the error you get when it fails to print?
Please let me know.
Customer: replied 1 year ago.
nd my iPan is Mac. I just get no response at all.
Expert:  Richard replied 1 year ago.
ok, remove the power to the printer (unplug it from the power socket) and your wifi router and wait 5 minutes.
Then connect the power to the wifi router and wait 5 minutes.
Then connect the power to the printer and turn it on and wait 5 minutes.
Then try to print and tell me if you can now print.
Let me know the results please
Customer: replied 1 year ago.
Nothing has happened. There is no response at all to my laptop and a message on my ipad "N0 AirPrinters Found".
Expert:  Richard replied 1 year ago.
Is the wifi indicator on on the print? Check on the screen top left please.
Customer: replied 1 year ago.
The four lights that are usually on are including the one top left which is the 'power' light. I can not see a light desiganated 'printer'.
Expert:  Richard replied 1 year ago.
ok, do the following please to reconnect it to the wifi network.
Do this directly on the printer
Return to the Home screen by Pressing the Home Button.
Press the Left arrow button until you see the Wi-Fi Setup menu, press the OK button.
On the control panel press the OK button to continue the Wi-Fi setup.
Follow the steps and connect the printer to the wifi network and when done, tell me if it both connect AND if you can now print to it please.
Customer: replied 1 year ago.
That failed although the Wifi light came flashing on on the printer. I was asked for a security password ***** I don't know and can't think how too as there is no keeboard.
Expert:  Richard replied 1 year ago.
You do it via the arrow buttons on the printer, but its not connected to the wifi. This is the problem.
To get the password, is your windows computer connected to wifi?
Customer: replied 1 year ago.
Yes.
Expert:  Richard replied 1 year ago.
Thanks
We can get the password ***** this.
Press the windows key + R and type in
ncpa.cpl
Press enter
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use
Then use this on the printer, remember to use the arrows to get the letters and make sure if the password ***** a capital you use that eg; passWORD ***** ***** to PASSword.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else Let me know the results please
Customer: replied 1 year ago.
Please, which is the + R key?
Expert:  Richard replied 1 year ago.
Its the R key on your keyboard
So the windows key which is to the left of ALT with the windows logo on it and the R key
Richard and 2 other Printers Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
I am now writing on my iPan. I have the window open on my laptop at Teamviewer and have clicked on Download but nothing has happened.
Expert:  Richard replied 1 year ago.
yes, once you download it you need to run the file that is downloaded please.
Customer: replied 1 year ago.
But I am not able to. I have the home page, have clicked on 'Download' and nothing has happened. I an still on the home page.
Expert:  Richard replied 1 year ago.
You do not click on Download, you click on Download for free, in the middle of the screen
Customer: replied 1 year ago.
I clicked on Download, Free for private use.
Customer: replied 1 year ago.
Sorry! Got it.
Customer: replied 1 year ago.
OK I've got the page up. What /where do I go now. I'm running out of time. Can we pick this up later(9:30) or tomorrow?
Expert:  Richard replied 1 year ago.
ok, you need to give me the ID and Password
Then it only takes me 1 minute to get the password.
Customer: replied 1 year ago.
Where do I get those?
Expert:  Richard replied 1 year ago.
when you run the Teamviewer program it will give this to you.
Customer: replied 1 year ago.
I have a page headed 'TeamViewer Download for Windows then sub headings TeanViewer full version -Windows, Additional downloads, etc. Have I got the right page?
Expert:  Richard replied 1 year ago.
No..
I am on tomorrow 9am your time onwards, you want to continue then and I can give you a different procedure.
Customer: replied 1 year ago.
OK. Thanks Richard. I'm really pressed for time now. How do I get in touch with you please?
Expert:  Richard replied 1 year ago.
just message me here please, like your doing now.
Customer: replied 1 year ago.
Thank you very much. Good night.