How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35243
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now

My MP495 won't scan?

Customer Question

My MP495 won't scan?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Was scanning working previously? When did this issue occur?Is there any error or message?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
I have windows 7. Nothing happens and no sound when pressing scanner button
Expert:  Viet - Printer Tech replied 1 year ago.
1. Was scanning working previously? When did this issue first occur? Or is this the first time you are trying to scan?2. How about scanning from the computer using the MP Navigator EX program?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Has worked when occasionally used for years but not this AM. Other functions work. Bein g 90 years old I am no expert and don't understand MP navigator
Expert:  Viet - Printer Tech replied 1 year ago.
That's okay. Can I connect remotely to your computer, so I can troubleshoot this issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Sorry due to scams will not allow you to enter computer
Expert:  Viet - Printer Tech replied 1 year ago.
I'm sorry; with remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Remote support is a lot quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will write the troubleshooting instructions per your request.Please stay on this web page while I'm writing the instructions; please wait a few minutes. Thank you.
Customer: replied 1 year ago.
ok thanks.
Expert:  Viet - Printer Tech replied 1 year ago.
You're welcome.Solution #1:- Click on Start->All programs->Accessories->Run..., then type services.msc then click OK, then scroll down, and open the item Windows Imaging Acquisition and make sure the Startup type is set to Automatic, then click on Apply at bottom, then click on Start button in it, then check scanningYou can try this first solution while I'm writing the next solution. Thank you.
Expert:  Viet - Printer Tech replied 1 year ago.
Solution #2:- Open the (Canon) MP Navigator EX program on the Desktop screen; (or click on Start -> All programs -> Canon Utilities -> MP Navigator EX), then use it to scan.
Expert:  Viet - Printer Tech replied 1 year ago.
Solution #3:- If you do not see the MP Navigator EX program on the computer, then click on the website below:http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mp_series/pixma_mp495.aspx?type=download&softwaredetailid=tcm:14-1189495, then click on the Download button to download and install the MP Navigator EX program, then open the (Canon) MP Navigator EX program on the Desktop screen; (or click on Start -> All programs -> Canon Utilities -> MP Navigator EX), then use the MP Navigator EX program to scan.Please reply at the box below to continue troubleshooting. Thank you.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1974
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1161
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers
 
 
 

Related Printers Questions