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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38512
Experience:  15 years consulting in the IT industry with Printing engineering
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My 4250 will not scan today- it was ok three day ago!

Resolved Question:

my 4250 will not scan today- it was ok three day ago!
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Are you scanning from a windows or mac computer? And what is the error you get when the scan fails?
Customer: replied 1 year ago.
Windows and i get no message its just says processing and then no scan noise or motion takes place
Expert:  Richard replied 1 year ago.
Thanks
Can you remove the power to the Xerox (so unplug it from the power socket) then wait 10 minutes.
Connect the power, turn it on and tell me if you can now scan from it please.
Let me know the results please
Customer: replied 1 year ago.
scanned sucessfully i think but not received by my pc!
Expert:  Richard replied 1 year ago.
ok, restart your PC and try again please
Let me know the results please
Richard and 2 other Printers Specialists are ready to help you
Customer: replied 1 year ago.
ok lets leave it there i will try myself to sort it