How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 9749
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now

Printer HP LaserjetP3015 - put new toner in, error keeps coming

Resolved Question:

Printer HP LaserjetP3015 - put new toner in, error keeps coming up with - open back door and press down. Have done this, to no avail. What to do next?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. Try turning Off the printer, and unplugging it from the power.Then leave it that way, unplugged, for an hour or so.Then after that interval, plug it in to the power again, and turn it On. See if that clears the error.If it does not, then try taking the toner cartridge out, examining the space it fits into for leakage of toner, and putting it back in its proper place, firmly. And closing up everything.
Customer: replied 1 year ago.
Thanks, ***** ***** didn't get back to you straight away - Have tried all those things - and it is still not working - still has the message - Open back door and push down.
Customer: replied 1 year ago.
Have just seen a code at the beginning of the messwage - 13.20.00
Expert:  Russell H. replied 1 year ago.
It is very helpul of you to note that code - which makes a bit of significance.That means a jam in the fuser area.Often, in your model of HP printer, the fuser area problem is not a real jam, but a paper presence / paper passage sensor in the wrong status: Fuser with two sensors If a spring that holds each of those sensor switches in place (so that a paper sheet passing by pushes them into the other position), is broken or dislodged, the sensor 'flags' will be in the wrong position, and falsely registering a piece of paper there.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 9749
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Russell H. and 4 other Printers Specialists are ready to help you
Customer: replied 1 year ago.
Thanks, ***** ***** finish. Thanks for your help - I am going to buy a new printer.
Expert:  Russell H. replied 1 year ago.
That's a solution, though if the problem really is just a loose or broken spring in a swinging paper sensor switch, then that's not much to fix, and quite a small reason for a printer having to be replaced.
Thank you for consulting JustAnswer.com. I hope your experience was such that you will return at another time to this site, to ask another question or questions should you have need.
Customer: replied 1 year ago.
Will do, thanks.
Expert:  Russell H. replied 1 year ago.
Thanks, ***** ***** luck.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1977
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1163
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers
 
 
 

Related Printers Questions