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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Ican not get my canon mx320 to reset after changing the cartridges

Customer Question

Ican not get my canon mx320 to reset after changing the cartridges I keep getting message U051 can you help me
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Please put the old cartridges back in, do you get the same error?
Customer: replied 1 year ago.
I don't have the old ones
Expert:  Freddy M. replied 1 year ago.
You said this happened right after changing the cartridges, what happened to the old ones? The new ones may be defective and trying the old ones is the how we can find out.