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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My printer /scaner wont work after installing windows 10

Customer Question

my printer /scaner wont work after installing windows 10
Submitted: 1 year ago.
Category: Printers
Expert:  Sjena1982 replied 1 year ago.

Hi Welcome to justanswer

Can you please explain the question little more ?

Customer: replied 1 year ago.
after downloading windows 10 my printer wont comunicate with my computer
Expert:  Sjena1982 replied 1 year ago.

OK Please let me know the printer model number and are u trying wireless or wired connection to printer ?

Customer: replied 1 year ago.
Dell V305 / Wired
Expert:  Sjena1982 replied 1 year ago.

ok

Have you installed the printer driver ?

Customer: replied 1 year ago.
idont know why should i have to it was working before
Expert:  Sjena1982 replied 1 year ago.

It will be better and quick if I can access your computer remotely to fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=4eabd277-ae5c-49fe-86a6-58d3a2acdcac

and then click on I agree button .

After that click on Download link to download a file and run it

Expert:  Sjena1982 replied 1 year ago.

I will open this question to other experts to help you more .

Thank you

Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. This machine is not supported by windows 10 and Dell has no plans to test its current drivers or update it with new drivers for windows 10. Would you like help reverting to your previous version of windows? See here for confirmation of what I just mentioned: Click Here