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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Haveconnected pixma mg2950 printer as info but yellow stays

Customer Question

haveconnected pixma mg2950 printer as info but yellow stays alight
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting youPlease let me know are you getting any error message on the printer
Customer: replied 1 year ago.
no message
Expert:  Michelle replied 1 year ago.
please follow the below stepsremove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forthalso clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholonce these steps have been done turn on printer and insert ink and try a printlet me know the status

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